Terms of Service

This Service Agreement outlines the terms and conditions under which The Little Black Duck Co. PTY LTD provides services to our clients. This agreement is applicable to all clients, including those receiving services under the National Disability Insurance Scheme (NDIS) and non-NDIS clients.

This can be downloaded as a PDF here: https://www.thelittleblackduck.com.au/wp-content/uploads/2024/01/Terms-of-service_v2_160124.pdf

Payment Terms

• Invoices are issued weekly and are payable within 14 days of the invoice date.
• Payment methods accepted include credit card and direct deposit.
• Payment is the responsibility of the person using The Little Black Duck Co. PTY LTD’s service and the client (or their responsible party) is liable for all fees incurred and is expected to settle any unpaid balances promptly.
• In the event of overdue payments, The Little Black Duck Co. PTY LTD reserves the right to apply late payment fees and take necessary actions to recover unpaid amounts, which may include discontinuation of services until fees are paid, and/or legal proceedings.
• The Little Black Duck Co. PTY LTD reserves the right to cease services for clients more than 30 days in arrears. Future bookings will then be expected to organise payment in advance of service commencement
• Legal counsel will be sought for invoices more than 60 days in arrears
• By using The Little Black Duck Co. PTY LTD’s service you are agreeing to these terms

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Fee Schedule

Appointments:

• Online appointments: $190.00/hr (+GST if applicable)
• Face to Face appointments: $190.00/hr (+GST if applicable)
• Group sessions: $90 per session ($60/hr + $30 pack up/setup) (+GST if applicable)

Training Fees:

• Online: Short 2-3 hour training sessions: $60 (+GST if applicable)
• Online: 10hr training sessions: $500 + training equipment, resources and tools (+GST if applicable)
• Team training/B2B training: $270/hr for teams of 5 or less, includes training equipment, resources and tools. Please contact us for larger group fees

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Appointment Booking

• Appointments can be booked by contacting The Little Black Duck Co. PTY LTD via
  • Email: info@thelittleblackduck.com.au 
  • Phone: 0466 114 755 
  • Online: https://www.thelittleblackduck.com.au/book-in/
  • In person: New appointments can be booked directly with your practitioner during one of your appointments
• Bookings are subject to availability and will be confirmed by The Little Black Duck Co. PTY LTD via email or SMS.

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Cancellation Policy

• Client Cancellation Policy:
  • No charge for cancellations with 72+ hours notice.
  • 50% fee for cancellations made 71 to 48 hours prior.
  • 100% fee for cancellations made with less than 48 hours notice.
  • Cancellation Methods:
    • Phone: 0466 114 755
    • Email: info@thelittleblackduck.com.au  
    • Facebook message: facebook.com/alittleblackduck
    • Contact us page: https://www.thelittleblackduck.com.au/contact-us/
    • SMS (0466 114 755): including the client’s name, date, and time of session.
  • The Little Black Duck Cancellation: If we need to cancel with less than 24 hours notice, a staff member from The Little Black Duck Co. PTY LTD will be in contact with you to organise compensation. Options include rescheduling, a discount on a future session, or a full refund. The following contact details in the client file will be used.

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Complaints Procedure

• If you have any concerns or complaints about our services, please contact us directly to discuss and resolve the issue.
• You can also lodge a formal complaint through our website or by sending an email.
• We are committed to addressing all complaints promptly and fairly.
• Contact Methods

• Phone: 0466 114 755
• Email: info@thelittleblackduck.com.au  
• Facebook message: facebook.com/alittleblackduck
• Contact us page: https://www.thelittleblackduck.com.au/contact-us/
• SMS (0466 114 755): including the client’s name, date, and time of session.

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Privacy and Confidentiality

At The Little Black Duck, we are committed to protecting the privacy and confidentiality of our clients’ personal information in accordance with the Privacy Act 1988 (Cth) and NDIS privacy requirements.

• Collection and Use: We collect personal information solely for the purpose of providing our services. This information is used to support client needs and deliver customer support.
• Storage: All personal information is securely stored within Australia.
• Consent for Sharing: We do not share personal information with third parties without obtaining prior consent, except as required by law.
• Access and Correction: Clients have the right to access and correct their personal information.
• Annual Review: Our privacy policy is reviewed annually to ensure compliance and effectiveness.

For more detailed information on our privacy practices, please refer to our full Privacy Policy available via:

• Email Request: info@thelittleblackduck.com.au  
• Facebook message: facebook.com/alittleblackduck
• Website: https://www.thelittleblackduck.com.au/  

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Service Provision

At The Little Black Duck, we are committed to delivering high-quality, individualised services that cater to the unique needs of each client. Our approach to service provision includes several key steps to ensure that we meet and exceed professional standards, as well as adhere to the guidelines set out by the NDIS for clients under the scheme.

Initial Intake Meeting/Interview:

• Every client relationship begins with an in-depth intake meeting or interview. This session is designed to understand your specific needs, preferences, and goals.
• During this meeting, we gather essential information that guides the customization of our services to best suit your requirements.

Development of a Service Outline:

• Based on the insights gained from the intake meeting, we create a detailed service outline. This document comprehensively covers the scope of services, objectives, and any specialised approaches or resources that will be utilised.
• The service outline is tailored to align with your individual goals and circumstances, ensuring a personalised service experience.

Review and Agreement:

• We present the service outline to you (and your family or support team, if applicable) for review. This is an opportunity for you to provide feedback and request any modifications.
• Once the service outline is finalised and agreed upon, it serves as a mutual agreement between you and The Little Black Duck. This agreement guides the delivery of our services and sets clear expectations.

Adherence to Professional Standards and NDIS Guidelines:

• All our services are provided in strict accordance with professional standards and ethical practices.
• For NDIS clients, our services are meticulously aligned with the NDIS guidelines to ensure compliance and to maximise the benefits of the scheme for you.

Ongoing Communication and Adjustments:

• We maintain open and ongoing communication with you throughout the service delivery. This allows us to make any necessary adjustments to the service plan as your needs or circumstances evolve.

By adopting this thorough and client-centered approach, we at The Little Black Duck ensure that our services not only meet but exceed your expectations, providing you with the support and assistance you require to achieve your objectives.

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NDIS-Specific Terms (applicable to NDIS clients)

• Services provided to NDIS clients will adhere to the terms and conditions outlined in the NDIS Participant’s Plan.
• We commit to collaborating with NDIS participants, their plan managers, and support coordinators to ensure services align with the participants’ goals.

By availing of our services, you agree to the terms and conditions outlined in this Service Agreement. We reserve the right to update these terms and will communicate any changes in a timely manner.

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Termination of Contract

1. Terms of Termination

• This service agreement can be terminated by either the client or The Little Black Duck Co. Pty Ltd. Conditions for termination include non-compliance with agreement terms, non-payment of fees, changes in the client’s requirements or circumstances, or the completion of the agreed-upon service as outlined in the service summary.

2. Notice of Termination

• To terminate this agreement, the party wishing to end the service must provide written notice. The standard notice period is 30 days, unless there are extenuating circumstances that require immediate termination.

• During the notice period, all agreed-upon services and obligations will continue to be provided, unless mutually agreed otherwise.

3. Termination by The Little Black Duck

• The Little Black Duck reserves the right to terminate the agreement if there is a breach of contract, consistent non-payment, or other serious issues that impede our ability to provide services.

• In such cases, clients will be notified in writing of the reasons for termination and any applicable notice period.

4. Client-Initiated Termination

• Clients may terminate this agreement if they feel their needs are not being met, or due to changes in their circumstances or preferences.

• We request clients to provide feedback or reasons for termination, although this is not mandatory.

5. Effect of Termination

• Upon termination, all services will cease after the expiration of the notice period.

• Any outstanding payments due to The Little Black Duck must be settled within [specify period] of the termination date.

6. Post-Termination Responsibilities

• Following termination, The Little Black Duck will ensure that all client information is handled in accordance with our privacy policy and any legal obligations.

• If applicable, we will assist in transitioning the client to another service provider.

This termination policy is designed to protect the interests of both the client and The Little Black Duck, and to ensure a clear and respectful process for ending our service agreement